Privacy Policy

This Privacy Policy explains how Remson collects and uses your personal information when you use our website, submit an enquiry, complete an assessment, or book a call with us.

We are committed to protecting your privacy and handling your data responsibly.

Who we are

Remson provides IT support and cyber security services to businesses.

If you have any questions about this policy or your data, you can contact us at:
[email protected]

What information we collect

We may collect the following information when you interact with our website or services:

Name
Email address
Phone number
Company name
Information about the services you are interested in
Information provided through our Cyber Essentials readiness assessment (for example, details about your IT systems, cloud usage, security practices, and policies)

We may also collect limited technical data automatically through analytics tools.

How we use your information

We use your information to:

Respond to enquiries
Arrange and manage bookings
Provide IT and cyber security services
Produce Cyber Essentials readiness assessments and reports
Follow up on enquiries or service discussions
Send marketing communications (only where you have opted in)

We only collect and use information that is relevant to providing our services.

Our legal basis for processing your data

Under UK data protection law, we rely on the following legal bases:

Legitimate interest – to respond to enquiries and provide our services
Contract – where processing is necessary to deliver services you request
Consent – for marketing communications (where applicable)

How your data is stored and processed

Your information may be stored and processed using trusted third-party systems, including:

Microsoft Bookings and Microsoft 365 (for bookings and communication)
Zoho CRM (for managing customer relationships)
Amity Web Solutions Ltd (for website hosting)
Google Analytics (to understand website usage)

We ensure that appropriate measures are in place to protect your data.

How long we keep your information

We retain personal data as follows:

Enquiries – until no longer relevant
Customers / clients – for ongoing service delivery and compliance
General data – reviewed and removed periodically where no longer needed

Marketing communications

Where you have agreed to receive marketing communications, we may contact you with relevant updates or information. You can opt out at any time.

Your rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to or restrict certain types of processing
Withdraw consent for marketing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:
[email protected]

Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.