What we do

CyberCare+

At Remson, we bring together decades of real-world experience in infrastructure support with specialist expertise from the cyber security industry.

Our background includes working in environments where compliance, risk management, and strict security standards shaped every part of the job. This blend of practical IT knowledge and security focused governance puts us in the ideal position to deliver CyberCare+. It allows us to support your systems, strengthen your defences, and actively manage the ongoing requirements of Cyber Essentials and Cyber Essentials Plus so your organisation stays secure, stable, and audit ready throughout the year.

Expert Support

Our Expert Support service gives you more than a traditional helpdesk. We provide a dedicated support system that operates like a full virtual IT department, giving your organisation the kind of structured, reliable assistance normally found in larger internal teams. You can raise tickets, request changes, report issues, and receive clear communication throughout the process. We look after your users, devices, and systems with the same care and consistency you would expect from an in house IT team.

Many MSPs focus only on break fix work. They wait for something to go wrong, then react. We take a different approach. Our team has decades of experience across public and private sector environments, from small businesses to regulated organisations that demand strict controls. This experience means we understand the operational processes that keep organisations running smoothly, not just the technical fixes. With Remson, you gain a partner who delivers structured, dependable support that strengthens your day-to-day operations as well as your long term goals.

Cyber Essentials

Cyber Essentials is the UK’s baseline standard for cyber security and is now an integral part of security strategy for organisations of every size. It provides a clear set of controls that protect against the most common cyber threats, covering secure configuration, access control, patch management, malware protection, and network security. More and more organisations in both the public and private sector are expected to meet this standard, and many industries now treat Cyber Essentials as a mandatory requirement rather than an optional extra.

Within CyberCare+, we ensure that Cyber Essentials is not treated as a one-day exercise or a last-minute scramble before an audit. Instead, it becomes a continuously maintained part of your environment. We review your settings, spot weaknesses early, manage your technical controls throughout the year, and keep everything aligned with the Cyber Essentials framework. This proactive approach removes the stress from audit day and ensures you stay secure, compliant, and ready at all times.

Proactive Governance

Proactive governance is about staying ahead of risks, not reacting to them after the fact. With CyberCare+, we put the right structures and controls in place so your organisation always knows where it stands. This includes regular reviews, continuous alignment with Cyber Essentials, and clear oversight of your IT environment. You gain visibility, consistency, and confidence in the way your systems and users are being managed.

We work with you throughout the year to make sure policies, processes, and technical controls remain accurate and effective. If something changes in your business or technology, we update the governance framework to reflect it. This creates a living compliance environment that supports your wider cyber security goals and keeps your organisation prepared for assessments, audits, and day to day operations.

Continual Improvements

CyberCare+ is built on the principle that good security is never static. Systems evolve, threats change, and businesses grow, so your protection must move with you. Our service includes ongoing reviews, tuning, and optimisation to keep your environment aligned with Cyber Essentials, modern best practice, and your own organisational needs. We track changes across your devices, users, policies, and software, then guide you through practical improvements that strengthen security without disrupting daily work.

A key part of this is the continual measurement and improvement of your Microsoft 365 Secure Score. Secure Score is a live indicator of your organisation’s security posture. It highlights strengths, exposes gaps, and gives clear, actionable recommendations. With CyberCare+, you do not just receive a list of tasks. We implement the right improvements for you, monitor progress, and maintain those gains throughout the year. Each month you move forward, not backwards, and every change is documented as part of your ongoing Cyber Essentials readiness.

Monthly Reporting

CyberCare+ gives you complete visibility over your IT and security health through clear monthly reporting. Every report explains what has changed in your environment and why it matters, so you always understand the progress being made. We include device status, software changes, user access reviews, patching activity, Secure Score improvements, and any risks that need attention. This replaces guesswork with reliable, evidence based oversight.

These reports are written in plain English, not technical jargon. They highlight trends, show where your organisation is getting stronger, and outline the next steps for continued improvement. This level of transparency supports your internal governance and provides a clear audit trail for Cyber Essentials and Cyber Essentials Plus. Most importantly, it ensures that your security posture stays aligned with your business goals throughout the year.

Advanced Services

CyberCare+ provides a solid foundation for secure and well governed IT, but some organisations need additional layers of protection, assurance, or compliance. We offer a range of advanced services that can be added to your CyberCare+ package. These optional services may involve extra investment in specialist third party tools or expert partner organisations. Each service is designed to enhance your security posture in a targeted and meaningful way, without adding unnecessary complexity.

THE ETHICAL HACKER'S TOOLBOX

Cyber Essentials Plus

For organisations that want the highest level of assurance, Cyber Essentials Plus goes beyond the standard Cyber Essentials controls. It verifies your security through hands on testing, including vulnerability assessments and checks on real-world defences. We provide continuous vulnerability scanning throughout the year and remediation support to ensure you stay ready for your annual CE Plus audit. The independent assessment is carried out by our trusted partner, Astrix, giving you complete confidence in the process and ensuring a smooth, well prepared certification journey.

Staff Training

People remain one of the most important defences in cyber security. Our training add on provides regular computer based compliance training to keep staff aware of current threats and good practice. We also deliver routine phishing simulations to build resilience and reduce the risk of user driven incidents. Where deeper understanding is needed, we can arrange instructor led sessions tailored to your organisation. This creates a confident and informed workforce that supports your overall security strategy.

Incident Response

For organisations that need around the clock awareness and rapid response capabilities, our Incident Response add on provides access to enterprise grade XDR, SOC, and SIEM services. This is delivered through our trusted partner, Kocho. Their analysts monitor your environment, detect suspicious behaviour, and respond to threats in real time. Combined with CyberCare+, this provides a powerful safety net that enhances visibility and reduces the risk of a damaging security incident.

Security Scanning

To complement your internal security programmes, we offer a range of specialist scanning and testing services. These include penetration testing, vulnerability reviews for websites, WordPress vulnerability scanning, and other targeted assessments. These services help uncover weaknesses that may not be visible through day to day monitoring. Each test provides a clear report and practical recommendations, helping you strengthen your defences and stay compliant with industry standards.

Working With Your
Existing Provider

CyberCare+ has been designed to work in any environment. Some organisations prefer to keep IT support and cyber security as two distinct services, often delivered by separate providers. We fully support that approach. Because we are experts in both disciplines, we can join your setup wherever you need us and integrate smoothly with your current arrangements.

If you already have an MSSP that provides scanning, monitoring, or Cyber Essentials Plus assessments, we can take responsibility for the remediation work that follows their findings and provide full IT support through our helpdesk. If you already have an MSP that manages your day to day IT, we can deliver the security improvements, continuous scanning, and Cyber Essentials services that strengthen your overall posture. CyberCare+ brings these two areas together in a structured and collaborative way, giving you complete coverage with no duplication and no conflict.